Launcher

Privacy Policy

Last updated: February 13, 2026

1. Introduction

Launcher Cloud Labs ("Launcher", "we", "us", or "our") operates the Launcher platform and related services. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our platform, website, and services.

2. Information We Collect

We collect the following types of information:

  • Account information: Name, email address, and organization details provided during registration.
  • Server and infrastructure data: Server connection details, resource usage metrics, deployment configurations, and application logs necessary to operate the platform.
  • Usage data: Platform interaction data, feature usage patterns, and performance metrics to improve our services.
  • Payment information: Billing details processed securely through third-party payment processors. We do not store payment card details.
  • Communications: Information provided when you contact our support team or submit access requests.
  • Device and browser information: IP address, browser type, operating system, device identifiers, and referring URLs collected automatically when you access our website and platform.

3. How We Use Your Information

  • To provision, operate, and maintain the Launcher platform and your infrastructure.
  • To monitor server health, deliver alerts, and ensure service reliability.
  • To process transactions and manage your account.
  • To communicate service updates, security notices, and support responses.
  • To improve and develop new platform features.
  • To detect, prevent, and address fraud, abuse, and security issues.
  • To comply with legal obligations.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Performance of a contract: Processing necessary to provide you with the Launcher platform and fulfill our obligations under these terms.
  • Legitimate interests: Processing for purposes such as improving our services, ensuring platform security, preventing fraud, and communicating with you about your account.
  • Consent: Where you have given explicit consent for specific processing activities, such as marketing communications or optional analytics. You may withdraw consent at any time.
  • Legal obligation: Processing required to comply with applicable laws, regulations, or legal proceedings.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage data and improve our services. Specifically, we use:

  • Firebase Analytics (Google): To understand how users interact with the platform, track feature usage, and measure performance. Firebase may set cookies and collect anonymized usage data. Measurement ID: G-GT18BYXXGY.
  • Microsoft Clarity: To analyze user behavior through session recordings and heatmaps, helping us improve the user experience. Clarity may collect interaction data including clicks, scrolls, and page navigation. Project ID: veubqtj9g7.
  • Essential cookies: Strictly necessary cookies for authentication, session management, and platform functionality. These cannot be disabled.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies may limit certain analytics features but will not affect core platform functionality.

6. Data Ownership

Your infrastructure, applications, databases, and all data stored on your managed servers remain entirely yours. Launcher does not access, read, or analyze your application data or database contents. We only interact with your servers to the extent necessary to provide platform services such as deployments, monitoring, and backups.

7. Data Security

We implement industry-standard security measures to protect your information, including encrypted connections, secure agent-based server communication, access controls, and regular security audits. All platform communication is encrypted in transit using TLS. While we take reasonable measures to protect your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain different types of data for different periods based on the purpose of collection:

  • Account information: Retained for the duration of your active account and deleted within 30 days of account termination.
  • Application and server logs: Retained for up to 30 days for operational purposes, then automatically purged.
  • Usage and analytics data: Retained in anonymized or aggregated form for up to 90 days.
  • Billing and transaction records: Retained for up to 24 months after the last transaction, or longer as required by tax and accounting regulations (typically 5–7 years).
  • Support communications: Retained for up to 24 months after resolution.

Where retention is required by applicable law, we will retain data for the minimum period required. You may request early deletion of your personal data subject to legal retention obligations.

9. Third-Party Services

We use the following categories of third-party services, each bound by contractual obligations to protect your data:

  • Payment processing: Stripe for subscription billing and payment handling. Stripe's privacy policy governs their processing of payment data.
  • Analytics: Firebase Analytics (Google) and Microsoft Clarity for platform usage analysis and experience improvement.
  • Authentication: Third-party authentication providers for secure sign-in (e.g., OAuth providers).
  • Infrastructure: Cloud and hosting providers for platform operations and content delivery.
  • Communication: Email service providers for transactional and support communications.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

10. International Data Transfers

Launcher Cloud Labs is operated from Ukraine with control plane infrastructure hosted in the European Union. Your data may be processed in multiple jurisdictions, including but not limited to Ukraine, EU member states, and the United States (for analytics services such as Firebase and Microsoft Clarity). Where personal data is transferred outside the European Economic Area, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission, or other legally recognized transfer mechanisms to ensure your data receives an adequate level of protection.

11. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access the personal data we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal data.
  • Export your data in a portable format.
  • Object to or restrict certain types of processing.
  • Withdraw consent for optional data processing.
  • Lodge a complaint with a supervisory authority in your jurisdiction.

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days, or sooner if required by applicable law.

12. Children's Privacy

The Launcher platform is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information promptly. If you believe a child under 16 has provided us with personal data, please contact us at [email protected].

13. Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users within 72 hours of becoming aware of the breach. Notification will be provided via the email address associated with your account and, where appropriate, through the platform dashboard. We will also notify relevant supervisory authorities as required by applicable law. The notification will include the nature of the breach, the data affected, the likely consequences, and the measures taken to address the breach.

14. Do Not Track Signals

Our website does not currently respond to "Do Not Track" (DNT) browser signals, as there is no industry-standard technology for recognizing and implementing DNT preferences. We will update this policy if a standard for responding to DNT signals is adopted in the future.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the platform with at least 30 days' notice. Continued use of the service after changes take effect constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

16. Contact

For questions regarding this Privacy Policy or your data, contact us at [email protected].

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